Productive

Your comprehensive resource for managing billing, account settings, and security in Productive.

Billing and Account Management

Read this article to learn how we charge you for productive subscriptions/licenses. Both monthly and annual plans are explained here.

How Billing and Subscriptions Work

Change your subscription pricing plan in a few clicks.

Change Your Productive Pricing Plan

Try a different Productive plan for free! Test new features for 14 days, and automatically revert to your old plan after the trial.

Try Out a Different Subscription Plan for Free

You can pay by Invoice and transfer the money straight to our bank account.

Paying by Invoice: What You Need to Know

Switching from credit card to invoices? Understand the tradeoffs before you decide.

Switching from Credit Card to Invoice Payment

Learn how to add and change your credit card associated with your Productive account.

Add a Credit Card to Your Account

Learn how to deactivate your Productive account.

Deactivate Your Account

Billing and Subscription Management

Learn how to add and remove seats from your account, and update your pricing plan.

Account Management: Adding and Removing Seats

Learn how to manage multiple organizations in Productive, create new organizations, and switch between them effortlessly.

Setting up Multiple Organizations

If you have multiple offices you can register them as different subsidiaries. This can be used for billing purposes.

Setting up Subsidiaries

Transfer the ownership of your account to someone else.

Change the Owner of Your Account

The Champions feature assigns power users to oversee key areas, ensuring efficient communication, continuity, and platform management.

The Champions Feature

Account Management

Learn about our privacy and security measures.

Ensuring Data Security and Privacy in Productive

Change your password, enable 2FA, see device activity, and enable Account access in Security settings.

Personal Account Security Settings

Learn how to enhance security by making Two-Factor Authentication (2FA) mandatory for all organization users, except those using SSO.

Enforcing Two-Factor Authentication (2FA) For Your Organization

Learn how to enable and use two-factor authentication in Productive.

Setting Up Two-Factor Authentication (2FA)

Learn how to allow Productive's customer support agent to access your account and perform feature testing and diagnostics on your behalf.

Enabling Account Access for Enhanced Support

Transfer or reset your 2FA in Productive when switching phones or losing access.

What to Do When You Lose Access to Your 2FA Device

Learn how to identify legitimate Productive emails, recognize suspicious ones, and keep your account secure from phishing attempts.

Is This Productive Email Legit?

Account Security

Find answers and get help from Intercom Support and Community Experts

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