At Productive, we take your security seriously. If you receive an email that seems suspicious, this guide will help you determine whether it’s genuinely from us.
What Productive Will Never Ask For
We will never request sensitive personal information via email, including:
Payment details
Your password
Social Security or tax identification numbers
File downloads from email attachments
Emails We Send About Account Activity
To keep your account secure and up to date, we send emails about:
Security Alerts: New logins, password resets, 2FA changes
Billing & Subscription: Payment failures, invoices, trial updates, upcoming subscription renewals, credit card expiration
Invitations & Memberships: Organization invites, project/task shares
Approvals & Reminders: Service bookings, unapproved time, budget warnings
Integrations & Webhooks: Errors or changes affecting connected tools
Some notifications can be managed in Settings > Notifications, while others, like security alerts, are always sent for account protection.
If you see activity you don’t recognize, contact Productive support.
Received a Suspicious Email?
An email is suspicious if:
🚩 The sender’s email address does not end in @outbox.productive.io or @send.productive.io.
🚩 It asks for personal or financial information.
🚩 It contains unexpected attachments or links.
What to Do Next
Do not reply, click any links, or download any attachments.
If you already interacted with the email:
Reset your Productive password immediately.
Change your password on any other sites where you use the same credentials.
Report the email to us at support@productive.io.
Keeping your account secure is our priority. If in doubt, always reach out!