If an email that looks like it’s from Productive seems off, this article helps you check whether it’s really from us.
What We Never Ask For by Email
Productive never asks you by email for:
Payment details
Your password
Social Security numbers or tax identification numbers
Downloading files from email attachments
Emails We Do Send
To keep your account secure and up to date, we email you about:
Security: new logins, password resets, and two-factor authentication changes
Billing and your subscription: failed payments, invoices, trial updates, upcoming renewals, and expiring credit cards
Invitations: invitations to an organization, and projects or tasks shared with you
Approvals and reminders: bookings, unapproved time, and budget warnings
Integrations and webhooks: errors or changes affecting tools you’ve connected
You can turn some of these off in Settings > Notifications. Security alerts are always sent, to protect your account.
📌 If an email mentions account activity you don’t recognize, contact Productive support.
Signs an Email Is Suspicious
The sender’s address doesn’t end in @outbox.productive.io or @send.productive.io.
It asks for personal or financial information.
It has attachments or links you didn’t expect.
What to Do
Don’t reply, click links, or download attachments.
If you already did:
Reset your Productive password straight away.
Change your password on any other site where you use the same one.
Report the email to us at support@productive.io.