How Billing and Subscriptions Work

Read this article to learn how we charge you for productive subscriptions/licenses. Both monthly and annual plans are explained here.

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Written by Kresimir
Updated over a week ago

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Free trial

First, you start a free, 14-day trial. During the trial, you can add your credit card at any time but you will not be billed until the trial expires.

If no credit card has been added during the trial, your access will be blocked after the trial expires and you will have to add the credit card to log in and continue working.

Subscription start

Your subscription starts after the free trial has expired and a valid credit card has been added.

Productive subscriptions can be either monthly or annual.

  • Monthly - billed in the monthly interval (every month one bill)

  • Annual - billed annually (only one bill per year)

You are billed for the interval period upfront and the amount is calculated from your current seat count. If you add seats during the interval period, you will be charged extra.

What are "Seats" in your plan?

The number of seats indicates the number of employees or contractors from your company that will use Productive. For example, if your company employs 10 full-time employees and five contractors, you will need 15 seats in total.

A person who owns a seat in Productive can track time in the app and is therefore considered a paid account.

You can also add your clients to the app (more on that here) but you will not be charged for their seats.

Monthly plan

On the next billing period - the next month, you will pay extra for the prorated amount for the seat. You pay only what you used, nothing more.

Use case:

You have 10 seats and you pay 10 x $20 = $200 for the month upfront. During that month you add one more seat. On the next billing period, you will be billed 11 x $20 = $220 (for the new month) + 1 x $X (where X is prorated amount for the period that seat used, e.g. $3,3 if the seat was used for 5 days)

Annual plan

You are billed immediately for the prorated amount for the remainder of the interval period.

Use case:

You have 10 seats in the Professional plan. You will pay 10 x $288 = $2880 for the year upfront. During that year you add one more seat. You immediately pay the prorated amount for that seat. (e.g. $144 for the seat that has been added 6 months into the year). On the next billing period (next year) you will be billed 11 x $288 = $3168 for the next year.

The same rule applies if you remove seats, you will be billed less on the future billing intervals.

What happens when you deactivate a user

⚠️ When you deactivate a user, the number of seats will not be decreased automatically ⚠️

You will have to do that manually by going into Settings - Billing and update your Seat count there.

* Note that billing and subscription changes can be done by any user with the admin role.
For more information on how to Remove Seats, please visit the following article:
Add and Remove Seats from your Account

Billing history

You can always access all of your invoices. Head to Settings - Billing history. In this list, you will see all of your invoices. They will be either OPEN or PAID, and you can click on View invoice to open a PDF of the invoice.

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