Tracking time on Productive projects directly from Jira is simple. Here's a step-by-step guide!
👉 Find out more about managing your Jira time entries here.
1) Open a Project in Jira and Select the Issue
Begin by opening the desired project in Jira and selecting the specific issue you want to track time on.
2) Access the Time-Tracking Widget
Once you've opened the issue, locate the time-tracking widget.
3) Select the Service
Choose a project or a deal from the dropdown menu.
Once selected, a list of services associated with the selected budget (for projects) or deal will appear.
Select the service relevant to your issue in Jira.
4) Adjust the date and Add a Description (Optional)
If necessary, add a brief description of your work.
5) Start the Timer or Add Manual Entry
If you prefer to start the timer, simply scroll down and select the "Start" button.
Alternatively, for manual time entries, input the desired time and click "Save".
Tracking Time on Deals in Productive
If you need to track time against a deal instead of a project (or vice versa), keep these prerequisites in mind:
1) Switching Between Projects and Deals
If you previously tracked time against a service within a budget (linked to a project), you must disconnect the project from the time-tracking widget to switch to a deal.
Once the project is disconnected, deals and their services will appear in the dropdown list for selection.
2) Deal Prerequisites
Deals must meet the following conditions to appear in the dropdown:
The deal must be shared with the user.
Time tracking must be enabled for the deal’s stage and pipeline.
Time tracking must be enabled for the service(s) in the deal.
Important Notes
1) Editing Time Entries
Edits made in Jira via the Productive widget update both Jira Work Log and Productive.
Edits made directly in Productive update only the widget; Jira Work Log will not change.
👉 Learn more about managing Jira time entries here.
2) Deleting Time Entries
1) From the Productive widget in Jira:
To delete a time entry, click on it in the widget and select “Remove time entry.” This will delete the entry in Productive, the widget, and Jira Work Log.
2) From Productive directly:
Deleting a time entry in Productive removes it from the widget, but does not remove it from Jira Work Log. If necessary, you must manually remove it from the Work Log.
3) Time Approvals
If your organization requires time approvals in Productive, approving a time entry affects multiple aspects of the system:
Budget & Financial Impact: Only approved time is recognized as billable and included in budget usage calculations. Unapproved entries do not affect total budgeted time.
Client Visibility: Approved entries become visible to clients with budget access; unapproved entries remain hidden.
Editing Restrictions: Approved entries are locked and cannot be edited unless first unapproved.
Rejecting a time entry in Productive does not notify Jira. Manual adjustments in Jira are required to keep Work Log consistent.
4) Sync Limitations
Only worked time is synced to Jira Work Log.
Billable time exists only in Productive, where it can be adjusted, and does not sync to the Work Log, although it is visible in the Productive widget.
