Overview
After adding the Jira integration, users with the Manage task management integrations permission can link Jira projects to Productive projects. This typically includes Admins, Managers, and Profitability Managers.
Linking projects this way ensures that time logged via the Productive widget in Jira appears in Productive.
📌 Only time logged via the Productive widget is synced. Entries logged using Jira’s native Log Work will not sync.
📌 Make sure you are both logged in to Jira and Productive before connecting projects and logging time.
Step-by-Step Guide
Step 1: Open the Project in Jira
1) Open the Jira issue or task where you want to track time.
2) Locate the Productive Time Tracking widget on the right-hand side.
Step 2: Connect the Project
1) Select the corresponding Productive project in the widget.
2) Click Connect to link the Jira issue to the Productive project.
📌 Permissions required: Only users with the Manage task management integrations permission can connect projects to Jira. Typically, this includes Admins, Managers, and Profitability Managers.
👉 Learn more about setting up custom permissions here.
Step 3: Tracking Time
Once the project is connected, you can log time from Jira, and it will appear in Productive.
1) Select the Budget and Service you’re working on from the dropdown.
2) Add the date and a description of the time entry.
3) Start the Timer: Click Start if you want to track time in real time.
4) Manual Entry: Enter hours manually and click Save.
The time entry details will appear at the bottom under Time entries. Click on the entry to expand.
📌 Important: Switching to another project or to a deal requires disconnecting the current project in the widget first.
Important Notes
1) Editing Time Entries
Edits made in Jira via the Productive widget update both Jira Work Log and Productive.
Edits made directly in Productive update only the widget; Jira Work Log will not change.
👉 Learn more about managing Jira time entries here.
Deleting Time Entries
1) From the Productive widget in Jira:
To delete a time entry, click on it in the widget and select “Remove time entry.” This will delete the entry in Productive, the widget, and Jira Work Log.
2) From Productive directly:
Deleting a time entry in Productive removes it from the widget, but does not remove it from Jira Work Log. If necessary, you must manually remove it from the Work Log.
3) Time Approvals
If your organization requires time approvals in Productive, approving a time entry affects multiple aspects of the system:
Budget & Financial Impact: Only approved time is recognized as billable and included in budget usage calculations. Unapproved entries do not affect total budgeted time.
Client Visibility: Approved entries become visible to clients with budget access; unapproved entries remain hidden.
Editing Restrictions: Approved entries are locked and cannot be edited unless first unapproved.
Rejecting a time entry in Productive does not notify Jira. Manual adjustments in Jira are required to keep Work Log consistent.
4) Sync Limitations
Only worked time is synced to Jira Work Log.
Billable time exists only in Productive, where it can be adjusted, and does not sync to the Work Log, although it is visible in the Productive widget.
