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Managing an Invoice

An invoice can be marked as sent after which it becomes unpaid. Tag invoices for easier filtering, duplicate, and delete them if needed.

Updated over 3 months ago

Change Invoice Number

Whether the invoice number was added manually or via a custom numbering scheme, you can still adjust it before marking the invoice as sent.

Note: If you enter an invoice number that has already been used, you’ll receive a notification. While this won’t prevent you from saving the invoice with the duplicate number, it will alert you to the issue.

Mark as Sent

Once your invoice is sent to a client, switch the status of the invoice from Unsent to Sent and enter the sent date. The invoice changes its status to Unpaid.

Feed

The Feed tab shows you everything that was going on with this invoice chronologically. You can add comments and discuss this invoice with other people.

Payments

To record a payment or a write-off, navigate to the Payments tab.

Payment Reminders

Create, send, and track payment reminders in the Payment reminders tab.

Add Subscribers

Add people to the invoice who need to be notified when something happens with an invoice; someone leaves a comment, adds a discount, marks the invoice as sent or paid, etc.

If you need to remove a subscriber from an invoice, just select the X next to a subscriber. That person will no longer receive any notifications on this invoice.

Add Tags

Add tags to your invoices for easier organizing and filtering.

BCC Emails to the Invoice

You can BCC emails to Productive using the Invoice-specific address and have Productive assign them to your Invoice feed. Find out more about BCC options here.

Duplicate or Delete an Invoice

To Duplicate or Delete an Invoice, open the three-dot and select the relevant option.

Create a Credit Note

In case of an error, cancellation, or any similar event on an already finalized invoice, you can issue a credit note to keep your books clean.

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