Why is a time-off period not showing up in Productive?
There are a few common causes:
Email Address Mismatch
Ensure that the user's email address is the same in both BambooHR and Productive. A mismatch will prevent the time-off period from syncing correctly.
Unapproved Time-Off
Check if the time-off period has been approved in BambooHR. Only approved time-off periods will appear in Productive.
Sync Timing
The integration syncs data every hour, so if the time-off period was recently approved, it may take some time to appear in Productive. Please allow for this delay before expecting the data to show up.
Permissions Issue
If someone integrates BambooHR with Productive without having admin permissions on the BambooHR side, the connection will still succeed. However, Productive will only sync time-off data related to that specific user, not the entire organization. Ensure the integration is set up by someone with the correct admin permissions in BambooHR.
How often is data synced between BambooHR and Productive?
Data, including time-off periods and absence types, is synced every hour. Deleted time-off events are synced every three days.
What happens to deleted time-off events?
Deleted time-off events in BambooHR are synced to Productive every three days.
How do I update to the new BambooHR integration?
If you set up the BambooHR integration before August 26, 2024, you'll need to switch to the updated version. To do this:
Remove the old integration from the App Marketplace.
Set up the new integration by selecting the BambooHR app labelled "Updated" and following the connection steps.
Will my existing data be affected if I update the integration?
No, updating to the new BambooHR integration will not affect your existing data in Productive. The transition is seamless, and all your data will remain intact.
Can I sync custom absence types from BambooHR?
Yes, all absence types, including custom ones, will sync from BambooHR to Productive as time-off categories. You can edit these names in Productive after they are synced.