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Enabling Two-Factor Authentication (2FA)
Enabling Two-Factor Authentication (2FA)

Learn how to enable and use two-factor authentication in Productive.

Updated over a week ago

You can add another layer of data protection to your account using Two-Factor Authentication in Productive. It takes only a couple of minutes to set up, and it's easy to use.

Why Set Up Two-Factor Authentication?

Multi-factor authentication (MFA), including two-factor authentication (2FA), is an electronic authentication method that protects your account from being compromised if someone finds out your password.

This method combines something you know (your password) with something you have (a six-digit code from a third-party authenticator).

How Does Two-Factor Authentication Work?

A third-party authenticator (TPA) app enables two-factor authentication by generating a randomly changing code for authentication.

For example, a six-digit code that you will be asked to enter when logging into Productive.

Requirements for Setting Up 2FA

  • A Smartphone: Required for installing the authenticator app.

  • An Authentication App: Install Google Authenticator, Microsoft Authenticator, Authy, etc.

Steps to Enable Two-Factor Authentication

  1. Access Security Settings: Go to Settings > Security.

  2. Turn on 2FA: Select Turn on 2-FA.

  3. Scan the QR Code: Use the authentication app to scan the QR code displayed on your screen. The app will generate a six-digit number.

  4. Enter Codes: Return to Productive, click Next, and enter your Productive password along with the six-digit code from the authenticator app. Click Next.

Saving Recovery Codes

After enabling 2FA, a set of five recovery codes will appear. Copy these codes and save them in a secure location.

Important Note: Recovery codes are single-use codes for situations where you lose access to the device or email address where you receive your 2FA codes. These are not the codes used for regular login; you'll use your third-party authenticator for that.

Logging In with Two-Factor Authentication

After enabling 2FA, you will be logged out from Productive on all devices. To log in again:

  1. Enter your email address and password.

  2. Open the authentication app and enter the six-digit code.

  3. If you can't use the authentication app, use one of the recovery codes you've saved.
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Checking 2FA Status for Users

To see which users have 2FA enabled, go to Settings > Users and look at the 2FA column. If the column is not visible, add 2FA as a field.

Tip: As an admin or account owner, you can enforce 2FA for all Productive users. To do this, go to Settings > Organization Security. Learn more here.
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Handling Lost Backup Codes

If you lose your backup codes and cannot log in, contact your organization owner.

The organization owner can send recovery codes to you via Settings > Users, provided you have logged in at least once and have 2FA set up.​

Tip: Not sure who the account owner is? No problem! Head over to Settings > Owner and check the information visible there βœ…

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