When assigning someone a booking in the Resource Planner, they may already have an existing booking during that time, which can result in overbooking.
Resolving booking conflicts is available on the Professional and Ultimate subscription plans.
When Resolve Overbooking Appears
The Resolve Overbooking prompt appears when all of the following are true:
The new booking is a service booking
The conflicting booking is an approved time-off booking (not a service or remote work booking)
The two bookings overlap in date
📌 If the conflicting booking is not yet approved, or is a remote work booking, Resolve Overbooking is not available.
Resolving a Conflict When Creating a New Booking
For example, suppose there's a time-off booking (Sick Leave) from September 9 to September 20, and you try to add a new budget booking during that period. A window will appear prompting you to resolve the conflict.
Clicking Resolve Conflicts cancels the new service booking.
Resolving a Conflict on an Existing Booking
If a service booking was created before the time-off booking, you can resolve the overlap directly:
Select the time-off booking in the Resource Planner.
Click Resolve Overbooking.
This removes the overlapping portion of the existing booking.
How Overlapping Bookings Are Resolved
The result depends on how the two bookings overlap:
The time off fully covers the service booking — the service booking is removed entirely.
The service booking extends past the time off on both sides — the service booking is split in two, with the time-off booking occupying the gap between the two parts.
The service booking partially overlaps with the time off on either side — the overlapping days are removed from the service booking.
Admin Settings
Admins can toggle the booking conflict resolver on or off under Settings > Resourcing.
When turned off, the resolver no longer appears, and multiple bookings can be assigned for the same time period.
