When assigning someone a booking in the Resource Planner, they may already have an existing absence booking during that time, which can result in overbooking. But don’t worry—there’s a simple solution.
For example, suppose there's an absence booking (Sick Leave) from September 9 to September 20, and you attempt to add a new budget or absence booking during that period. In that case, a window will appear prompting you to resolve the conflict.
If you choose to resolve the conflict, the Resource Planner will prevent the creation of a new booking.
If the budget or deal booking was created before the absence request, you can select the requested absence and choose Resolve overbooking (Beta).
This action will split the existing booking and remove it for the days that overlap with the absence.
Admin Controls for Conflict Resolution
Admins can toggle the booking conflict resolver on or off under Settings > Resourcing.
If this feature is turned off, overbooking becomes possible, allowing you to assign multiple bookings (budget or time-off) for the same time period.
