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You can add another layer of data protection to your account using Two-Factor Authentication in Productive. It takes only a couple of minutes to set up, and it's easy to use.
Why would I want to set up Two-Factor Authentication?
Multi-factor authentication (MFA; encompassing two-factor authentication, or 2FA, along with similar terms) is an electronic authentication method that protects your account from getting compromised if someone finds out your password.
In this case, those are the passwords and the six-digit code from a third-party authenticator.
A third-party authenticator (TPA) app enables two-factor authentication, usually by showing a randomly generated and frequently changing code to use for authentication.
For example, a six-digit code that you will be asked to enter when logging into Productive.
What do I need to set it up?
A smartphone
An authentication app installed (Google Authenticator or Microsoft Authenticator, Authy...)
First, go to Settings > Security:
And then select Turn on 2-FA.
You'll see a QR code that you can scan using the authentication app you've installed. When you scan the code, the app on your phone will generate a six-digit number. Now, go back to the Productive app on the computer.
After you've scanned the code, click Next, and the system will ask you to enter your Productive password and the six-digit code shown on your phone (displayed in blue).
When you've entered the codes and the password, click Next.
Now, a set of five recovery codes will appear. Copy the codes and save them in a secure location.
Important note! - These are NOT the codes you will be using when trying to log into Productive again. For that, use a third-party authenticator.
After enabling two-factor authentication, you'll be logged out from Productive on all of your devices. To log in again, open the authentication app you've previously used and enter the six-digit code from the app.
If you can't use the app at that moment, you can use one of the recovery codes you've previously saved.
That's it! Now your account is even more secure.
Also, if you wish to see which one of your users has a 2FA turn on, go to Settings > Users and look at the 2FA column. If you don't see it, add the 2FA as a Filed.
I lost my backup codes and cannot log in
No worries! You can contact your organization owner who can send those codes to you.
An organization owner has the option under Settings - Users to send 2FA Recovery codes to each user that has logged in at least once and has 2FA set up.
