E-mails

You can put your unique account email address into BCC if you want Productive to pick up the emails and store them in its email inbox.

Kresimir avatar
Written by Kresimir
Updated over a week ago

You can bcc emails to Productive and assign them to Deals, Budgets, and Invoices so you never lose track of what is going on with the client. To enable this, go to Settings > Sales settings > Other and turn on Email Inbox.


How to use this

After you've turned it on you will find the Emails feature under CRM > Inbound emails.

Your unique account email address will sit at the top right of the Emails screen.



Every mail you BCC or forward to this address will show up here and you'll be able to assign it to a deal or a budget.

E-mails sent to Productive will be shown here.
If you don't want to keep it here, hover over the email to reveal the Dismiss checkmark and click on it.

Dismissing the email will remove it from the list of unassigned e-mails, but it won't delete it completely. It will still be shown in the Contact's details under the Emails tab. Productive will automatically assign emails to a Contact as long as the email matches a Contact. 

You can also access the dismiss option by clicking the three dots (menu) icon to the right. You will also find here the delete option used to delete the e-mail completely from Productive.

If you want to file it, click on the dropdown menu and select a deal, budget, or invoice you want to assign to this e-mail.

If an e-mail is part of a conversation that was previously filed to Productive, it will be auto-filed to the same deal/budget/invoice as all the e-mails before.

You'll get a notification saying that this e-mail was filed to a deal or a budget. You can always go to a deal/budget/invoice and assign the e-mail to something else.

You'll find all the e-mails in the Feed.

Hover on the right side of the activity feed and select an option for re-assigning e-mails.

If the account that is sending the email has never been added to Productive, the sender will now be added automatically as a contact.

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