If a card charge fails for your Productive subscription, the account’s admin or owner will receive an email titled:
Payment to The Productive Company, Inc. was unsuccessful.
We were unable to charge your card ending in XXXX for your The Productive Company, Inc. subscription. Please update your billing information to continue your subscription.
This can happen for different reasons, not just an expired card or outdated billing info:
There were insufficient funds, and you've now topped up the card.
Your bank blocked the charge temporarily (e.g., Sundays are non-working days in some countries).
You want to control when the next payment attempt happens.
Instead of contacting support, you can:
Go to Settings > Billing
Click Retry latest overdue payment
Who can do this?
Only admins or the account owner can access Billing Settings by default. These roles have the necessary system permissions to manage the subscription.
Need to give someone else access?
Use the Permission Builder to manage access:
Open the relevant permission set.
Enable or disable access to Billing Settings (Manage subscription billing permission)
Assign it to the appropriate users.
While our support team is always here to help, this feature allows you to resolve failed payments quickly and on your own terms.