If e-invoicing is enabled in your settings and all required sender and recipient details are in place, you'll have the option to send finalized invoices directly through FACe (for government clients) or FACeB2B (for commercial clients), Spain's e-invoicing networks.
This guide covers how to send an e-invoice from Productive, including the required data fields and how validation works.
Good to Know: Limitations by Plan
There is a monthly limit on the number of invoices you can send via FACe, based on your plan:
Essential Plan: 10 invoices
Professional Plan: 50 invoices
Ultimate Plan: 100 invoices
đ You must be on a paid plan to send invoices via FACe. This option is not available during the trial period.
You'll see the transaction counter in Settings > Invoicing > E-Invoicing and when selecting Send to client > Send e-invoice.
đ The limit is shared with Verifactu. Only successful submissions count, and an invoice sent via FACe and submitted to Verifactu in the same step counts once.
How to Send an Invoice via FACe or FACeB2B
Open the finalized invoice you want to send.
Open the Send to Client dropdown in the upper-right corner and select Send e-invoice.
To also register the invoice with the Spanish tax agency, tick Submit to Verifactu for fiscalization.
Click Send Invoice. Productive validates the required fields before submitting the invoice to FACe.
đ If you tick Submit to Verifactu for fiscalization, Productive submits the invoice to Verifactu first, then delivers it through FACe. Learn more in Verifactu: Fiscalizing Invoices.
This opens a modal where you need to add:
DIRe code, if you are sending the invoice to a commercial (non-government) client.
Or, if you are sending it to a government client, enable the Government Client toggle and add:
Accounting office (Oficina contable)
Management body (Ărgano gestor)
Processing unit (Unidad Tramitadora)
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đ A PDF copy of the invoice is always attached when sending via FACe. There's no setting to turn this off.
Requirements for Sending via FACe
1. Invoice Information
The invoice must be finalized, have an invoice number, and have a due date set.
2. Client (Bill To) Information
Full Company Name
Tax ID (Spanish Tax ID, including the ES prefix)
Address (Street, City, ZIP Code, State, and Country). The State must be a Spanish province.
DIRe code (commercial clients) or Accounting office, Management body, and Processing unit information (government clients) set up in CRM > Companies > E-Invoicing Information (or entered when sending the e-invoice).
3. Sender (Bill From) Information
Full Company Name
Tax ID (Spanish Tax ID, including the ES prefix)
Address (Street, City, ZIP/Postcode, State, and Country). The State must be a Spanish province.
đ Bill From information must match your subsidiary settings exactly. Manual edits to addresses on the invoice can cause the submission to be rejected.
4. Subsidiary Bank Account
A valid bank account for the invoice-sending subsidiary must be configured under Settings > Company Info > Bank Accounts.
Validation Status
Successful Validation
A confirmation appears in the invoice feed.
Validation Errors
If any errors are detected, a popup displays the issues.
Troubleshooting Validation Errors
If you run into validation issues, check the following:
Client Tax ID and address: Ensure these are entered correctly in CRM > Companies, with the ES prefix on the Tax ID.
Sender Tax ID and address: Verify these match your subsidiary settings.
Bank Account: Confirm the subsidiary has a valid IBAN set up.
Bill To / Bill From addresses: Ensure these match the addresses configured in your e-invoicing and subsidiary settings. Bill To and Bill From must both use a Spanish province.
đ For further assistance, review your e-invoicing settings in Set Up for Sending FACe Invoices.