Free Trial
First, you start a free, 14-day trial. During the trial, you can add your credit card at any time, but you will not be billed until the trial expires.
If no credit card has been added during the trial, your access will be blocked after the trial expires, and you will have to add the credit card to log in and continue working.
Subscription Start
Your subscription starts after the free trial has expired and a valid credit card has been added.
Productive subscriptions can be either monthly or annual:
Monthly: billed in monthly intervals (one bill every month)
Annual: billed annually (one bill per year)
You are billed for the interval period upfront, and the amount is calculated from your current seat count. If you add seats during the interval period, you will be charged extra.
đ Productive requires a minimum of 3 paid seats.
What Are Seats in Your Plan?
The number of seats indicates the number of employees or contractors from your company who will use Productive. For example, if your company employs 10 full-time employees and 5 contractors, you need 15 seats in total.
A person who owns a seat in Productive can track time in the app and is therefore considered a paid account.
You can also add your clients to the app (more on that here), but you're not charged for their seats.
đ The figures below are for illustration only and don't reflect actual Productive pricing. Check out the official pricing page for current rates.
Monthly Plan
Use case:
Let's say you have 10 seats at $20/seat/month. Your upfront payment for the month is: 10 seats Ă $20 = $200
If you add an extra seat partway through the month, say with 5 days left in your billing cycle, you're charged a prorated amount for those remaining days: $20 Ă (5/30) = $3.30
On your next invoice, you're billed for all 11 seats at the full monthly rate, plus that prorated charge from the seat you added mid-cycle: (11 seats Ă $20) + $3.30 = $223.30
This way, you only pay for what you've used.
Annual Plan
Use case:
Let's say you start with 10 seats at $300/seat/year. Your upfront payment for the year is: 10 seats Ă $300 = $3,000
If you add an extra seat 6 months into your billing year, you're charged a prorated amount for the remaining 6 months on that seat: $300 Ă (6/12) = $150
At your next renewal, you're billed for all 11 seats at the full annual rate: 11 seats Ă $300 = $3,300
The same principle applies if you remove seats, resulting in reduced billing on future intervals.
Change Your Plan
You can switch to a different plan at any time from Settings > Billing.
đ See Change Your Productive Pricing Plan for the full walkthrough.
Add-Ons
Optional add-ons, like additional Notetaker hours, are billed alongside your subscription rather than on a separate cycle.
If you add one mid-cycle, you're charged a prorated amount for the rest of your current billing period. Any discount on your subscription applies to add-ons as well.
đ See Buy More Notetaker Hours for how to add a Notetaker package and how the charge is calculated.
Billing History
You can always access your invoices from Settings > Billing > Billing History.
In this list, you'll see all of your invoices marked as Open or Paid. Select View Invoice to open a PDF of any invoice.
Who Can Manage Billing and Subscription Changes?
By default, users with the Admin permission and account owners can access Billing Settings, update subscription plans, and manage seats.
However, you can further customize these permissions to grant or restrict access to billing-related actions, including changing your subscription plan and adding or removing seats.
What Happens When You Deactivate a User?
When you deactivate a user, the number of seats doesn't decrease automatically.
Update your seat count manually from Settings > Billing.
đ See Account Management: Adding and Removing Seats for more information.