MCP (Model Context Protocol) is an open standard that lets AI assistant connect to external apps and services. Instead of building a separate integration for every tool, any AI app that supports MCP can connect to any MCP-compatible service the same way.
By connecting Productive's AI Assistant to an external MCP server, you give it access to tools from that service directly within your conversations. For example, you could ask the Assistant to check the status of an item in an external tool, pull in relevant context, or take an action — all without leaving Productive.
What the Assistant can do through a connector depends on the tools that connector makes available.
This is managed in two steps: an admin adds the connector for the organization, and then each user makes their own individual connection.
📌 Looking to connect an external AI app to Productive instead? See Productive MCP Server.
📌 AI features must be enabled to use MCP Connectors. Learn more about Productive AI.
📌 By connecting an external server, you allow the AI Assistant to access and modify content through that service. Only connect to MCP servers you trust.
MCP connectors are available on the Ultimate subscription plan.
Adding Connectors
Only admins can add connectors — if you're a user, skip to Connecting your account.
To add a connector:
Go to Settings > Productive AI
Find the Connectors section and click + Connector
Choose from the list of preset connectors, or click + Custom connector to add your own
To enable a preset connector, select it from the list and click Enable.
To add a custom connector, enter:
The connector URL (for example, https://example.com/mcp)
A name, and optionally an icon and description
The authentication method — OAuth or API Key
Then click Add.
To remove a connector, hover over it and click the bin icon, then confirm by clicking Delete. This removes it for all users in your organization.
Connecting your Account
Once an admin has added a connector, each user connects their own account individually.
Go to Settings > Connectors, or open the AI Assistant, click +, and select Connectors > Manage connectors
The page is organized into two sections:
My connectors — connectors you've already connected
Available connectors — connectors enabled by your admin, ready for you to connect
Find the connector under Available connectors and click Connect
Authenticate — either enter your API key or log in with your account, depending on the connector
Once connected, the connector moves to My connectors, and the Assistant can use its tools directly within your conversations.
📌 Each connector supports one connected account at a time. To switch accounts, disconnect and reconnect.
📌 If you don't see a connector you need, it may not be enabled yet — contact your admin to add it. You can browse all available preset connectors by clicking Browse connectors.
Using Connectors with Agents
Once you've connected a connector, you can make it available to an agent — allowing it to read data or take actions through that connector as part of its work.
📌 Only the agent's manager can add or remove connectors. Users the agent is shared with can see active connectors but cannot make changes.
To add a connector to an agent, go to Resourcing > Agents, open the agent's Info tab, and click + Add connector.
To disable a connector for an agent, click Disconnect.
