Ownership

Your organization can have only one owner. The owner is the only person who can see and change billing details, add new credit card or delete the entire organization.

You can transfer ownership to someone else, meaning you'll no longer be able to do all the stuff mentioned before.

Go to your profile and select Settings.

If you're an owner, you'll have access to the Ownership and Billing part of the settings no one else but you can access.

To transfer ownership to another person from your organization, click on the Ownership from the menu and select someone from the dropdown menu.

If you want to completely delete the entire organization, click on the Destroy button. This action will delete everything from Productive, including everybody's accounts in the organization. No one will be able to login or access the data once the organization is destroyed.

Billing

To see your subscription plan, go to the Settings and select Billing from the menu.

This is where you can see how many users you have and how much you're spending monthly or yearly. We charge for two types of users: employees and contractors. Inviting clients in Productive doesn't change your pricing plan.

Every new user (employee or contractor) you invite to Productive automatically adds up to your subscription plan.

If you want to add a credit card or change the existing one, click the Update button.

We use Stripe, one of the largest payment processing companies in the world. Card information storage, transmission and processing is completely PCI-Compliant. Every transaction is processed with the same high level secure encryption just as it is in a bank. We don’t store your credit info nor do your credit card numbers pass through our servers at any time.

Yearly subscription

Get in touch with us at support@productive.io and we'll set up a yearly subscription for you. This way you'll get two months for free!

How does billing work

  • You are charged only for the number of active users
  • You never pay for users you removed from Productive
  • If you add or remove users in the middle of the billing cycle we will prorate the cost only for the days those users were active
  • The principle is the same for both monthly and yearly subscriptions

Billing info

You can also change your billing info here. This is the info that will be show on your Productive invoice. The billing email is the email where you will receive your invoice.

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