In some cases, our Customer Support can ask for a HAR file, or a log of network requests to check for potential issues in your browser. 

Keep in mind that HAR files can contain sensitive data (like cookies and and content of the pages you've downloaded. After the HAR file has been sent, log out from the app and log in again.

Below you will find instructions for various browsers: 

Chrome

First, select "View", navigate to "Developer" and select "Developer Tools". This will add a new panel to your window. 

  1. When the panel opens, click on the "Network" tab and look for the record button which should be red. If it is grey, click on it to start recording
  2. Check the box "Preserve Log" and click on the clear button (🚫) to clear any existing logs from the Network tab
  3. Reproduce the action that causes the issue 
  4. Once you are done, click any where in the grid of network requests and select "Save all as HAR with content"
  5. Choose a destination to download the file and send it to our Customer Support 

 

Safari

Make sure that developer tools are visible in Safari. To activate the feature, choose Safari > Preferences and select "Advanced". The option "Show Develop menu in menu bar" must be checked.

  1. Click on the "Develop" menu and select "Show Web Inspector"
  2. Select the "Network" tab and recreate the activity that is causing issues
  3. Click the "Download" icon and save the file
  4. Send the downloaded file to our Customer Support

Firefox

  1. First, enable the menu (just click on the three parallel lines on the upper right side) and select "Web Developer" > "Network"
  2. This will open a docked tab in the lower section of the browser. Click on the "Network" tab and try to replicate the activity that is causing the issue. The recording beings automatically. 
  3. Right-click anywhere under the "File" tab and select "Save all as HAR" 
  4. Choose a destination to download the file and send it to our Customer Support


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