Your organization can have only one owner. The owner is the only person who can see and change billing details, add new credit card or delete the entire organization.

You can transfer ownership to someone else, meaning you'll no longer be able to do all of the stuff mentioned above.

Go to Settings.

If you're an owner, you'll have access to the Ownership and Billing part of the settings no one else but you can access.

To transfer ownership to another person from your organization, click on the Ownership from the menu and select someone from the dropdown menu.


To see your subscription plan, go to the Settings and select Billing from the menu.

This is where you can see how many users you have and how much you're spending monthly or yearly. We charge for two types of users: employees and contractors. Inviting clients Productive doesn't change your pricing plan.

Every new user (employee or contractor) you invite to Productive automatically adds up to your subscription plan.

If you want to add a credit card or change the existing one, click the Update button.

We use Stripe, one of the largest payment processing companies in the world. Card information storage, transmission and processing is completely PCI-Compliant. Every transaction is processed with the same high level secure encryption just as it is in a bank. We don’t store your credit info nor do your credit card numbers pass through our servers at any time.

How does billing work

  • You are charged only for the number of active users
  • You never pay for users you removed from Productive
  • If you add or remove users in the middle of the billing cycle we will prorate the cost only for the days those users were active
  • The principle is the same for both monthly and yearly subscriptions

Billing info

You can also change your billing info here. This is the info that will be show on your Productive invoice. The billing email is the email where you will receive your invoice.

Paying by Invoice

If you prefer paying by invoice, there are several conditions that need to be met:

  1. You need to buy an annual subscription (20% discount included)
  2. Your first order needs to be higher than 10 user subscriptions

When first buying Productive subscriptions, you can buy any number of seats you want (as long as it is higher than 10) and we will invoice you accordingly. For example, if you decide to buy 16 user subscriptions, we will invoice you for $2304.00 which covers the yearly cost for 16 user seats.

However, if you decide to add, e.g. 3 user seats to your account the following month, you will need to buy a package of 10 annual user subscriptions, which is the minimum that needs to be met for invoice payment.

Two things to consider:

  1. Estimate the growth of your company within the current yearDepending on the expected number of additional people you will hire within your Productive subscription year, you should consider getting a higher number of Productive user seats in advance to accommodate your growth.
  2. Pay by credit cardThis payment method is much more flexible as it allows you to add and remove users from your subscription at will, without limits or minimum user seat conditions.
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